Late last year we moved our office from space in Bundall to a new and improved space at Southport Central. This gave us the perfect opportunity to create something new and to break the mold of normal law practice.
As someone who has been through my own divorce experience, I wanted to create a law practice that was as un-lawyer as possible, because a stuffy law practice is the last place you want to be when you are going through what is one of the worst times of your life.
Facing divorce and separation, it is a very stressful time, for most. I often find that clients are quite anxious to come in for an initial appointment for a variety of reasons, sometimes so much so that they are in tears by the time they sit down with me. They often express that they never imagined that they would ever be here, that they were nervous about getting legal advice or that they feel guilty for finding out what their legal rights are. All of that is completely understandable, no one gets married for it to end in divorce. If you have ever been there yourself, you may relate, I most certainly do.
As a team, we spent a lot of time thinking about how we want our clients to feel when they come to us for legal advice. Our vision is to give clients, clarity, certainty, and compassion so we wanted to create an office space that reflected our promise.
We want our clients to feel less stressed and more empowered to make great decisions as they move through their process. We also want people to feel comfortable when they come in, not intimidated and anxious. When designing the office space, I thought about how I felt when I wasn’t a lawyer and was going through my first separation in 2006. I went to a traditional law firm office and I felt uncomfortable and intimidated which is the opposite to how I want our clients to fee.
One of my favourite places to be is in a really nice café. It is relaxing, fun, delicious and its a place to discuss everything that is happening in your life with your friends. When you arrive at a café you can help yourself to the paper, a glass of water and sit where ever you please, you always feel comfortable. That is the sort of environment that I wanted to create for our clients. With the help of an amazing our designer Tracey-Lee, we set about designing an office based around a cafe setting with uplifting, happy vibes. It was such a fun project and we created a really fabulous space.
We no longer have a reception area, we scrapped the stuffy office feel and we replaced it with a homely cafe kitchen. When our clients walk into our office, they walk into our café space and they can help themselves to tea and coffee, biscuits and paper. There are charging docks for their devices and a nice relaxing outdoor space.
Our new office is very un-lawyer and more cafe-like. I love it, the Collective Family Law Group loves, which makes our team happier and more productive and most importantly, our clients love it! Our clients seem happier, more relaxed and while they still have to face some very difficult issues, our cafe provides a welcoming space for them and their support people.
We offer free initial appointments, so if you need legal advice and would like to come into our café for a coffee and a chocolate chip cookie, feel free to make an appointment with our team.