Privacy Policy
Collective Family Law Group is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available at the website of the Office of the Australian Information Commissioner: www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, and facsimile numbers.
This Personal Information may be collected in various ways, including through our website, correspondence, telephone and facsimile, email, and from third parties. We cannot guarantee the privacy policies of any third-party websites that may be linked to or from our website.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to clients, and marketing. We may also use your Personal Information for closely related secondary purposes, where you would reasonably expect such use or disclosure. You may opt out of our mailing or marketing lists at any time by contacting us in writing.
Where appropriate and possible, we will explain why we are collecting the information and how we intend to use it at the time of collection.
Sensitive Information
Sensitive information is a category of Personal Information defined in the Privacy Act and includes information about an individual’s:
- Racial or ethnic origin
- Political opinions
- Membership of a political association
- Religious or philosophical beliefs
- Membership of a trade union or other professional body
- Criminal record
- Health information
We will use sensitive information only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, we may be provided with information by third parties. If this occurs, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
- To third parties where you consent to the use or disclosure; and
- Where required or authorised by law
Security of Personal Information
We take reasonable steps to ensure your Personal Information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, most Personal Information is stored in client files that will be retained by us for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and request to update or correct it, subject to certain exceptions. If you wish to do so, please contact us in writing.
Collective Family Law Group does not charge a fee for access requests, but we may charge an administrative fee for providing copies of Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up-to-date. We will take reasonable steps to ensure this. If you find any errors or that your information is outdated, please contact us as soon as possible so we can update our records.
Policy Updates
This Privacy Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: admin@cflg.com.au
Collective Family Law Group